New-style Private Investigating Firm is a Family Affair

With GPS capabilities on cars and phones and skip-tracing made easier with the Internet, private investigation isn't what it used to be.

Couple that with the focus Excel's taken in the past years - process serving - and there are days when employees don't leave their lush office chairs.

"It's not as glamorous, but somebody has to do it," Keith said. "You're not going to find this guy at a rock concert then track him down to his seat and say: 'Here. You're served.' "